Dec 4 / Evdokia Pitsillidou

Learn Marketing Communication & MiFID II Investor Protection in 2025

about the author

Evdokia Pitsillidou

Director of Risk & Compliance at SALVUS Funds

Evdokia, a partner at SALVUS Funds, is actively advising and working on all matters related to licensing, regulatory compliance, and internal audit for investment firms, funds, Electronic Money Institutions (EMI) & Crypto-Asset Services Providers (CASP).

  • Member of the Global Institute of Internal Auditors (IIA)
  • Member of the Cyprus Investment Funds Association (CIFA)
  • Certified Actuarial Analyst (CAA)
  • CySEC Advanced Certified Person
  • CySEC certified Anti-Money Laundering Compliance Officer (AMLCO)
As the European Union continues to strengthen investor protection and transparency across its financial markets, MiFID II remains the cornerstone of regulatory compliance for Cyprus Investment Firms (CIFs) and other EU-regulated entities.

In 2025, greater emphasis is placed on marketing communications, product governance, and investor information. Supervisors, including ESMA and CySEC, have increased their monitoring of how investment firms design, promote, and distribute financial products, ensuring that communication remains fair, clear, and not misleading.

With this blog post, Evdokia Pitsillidou, instructor of the course and Global Chief Risk & Compliance Directors at the institute, explores the regulatory expectations around Marketing Communication and Investor Protection under MiFID II.

Towards the end of this blog post, we introduce the "Learn Marketing Communication & MiFID II Investor Protection in 2025" course, designed to guide professionals through the evolving compliance landscape.

Investor Protection under MiFID II

Introduced in 2018, the Markets in Financial Instruments Directive II (MiFID II) established enhanced safeguards for retail and professional clients, requiring firms to act honestly, fairly, and professionally, always in the best interests of their clients.

Investment firms must ensure that all financial instruments and services align with the needs and objectives of their target market. They are responsible for helping clients understand investment risks, costs, and expected returns before they make financial decisions.

Investor protection under MiFID II includes:
• Transparent disclosure of costs, charges, and risks
• Suitability and appropriateness assessments before providing advice
• Regular review of client preferences and portfolios
• Ensuring that advisors have adequate knowledge and competence
This framework aims to strengthen investor confidence and ensure fair treatment across all investment activities.

Marketing Communication and Regulatory Oversight
Under MiFID II, marketing communication refers to any information distributed to promote financial products or services, whether through advertisements, websites, or client outreach. It must always be accurate, balanced, and not misleading, especially when targeting retail or vulnerable investors.

In May 2024, ESMA published its final report on the 2023 Common Supervisory Action (CSA) and mystery shopping exercise on marketing, identifying inconsistencies in how firms produce and review marketing materials. As a result, CySEC and other national authorities now expect firms to implement strict internal approval and control processes for all marketing materials.

CIFs must:
• Clearly state that they are authorised by CySEC
• Present potential benefits alongside risks
• Use clear, simple, and accurate language
• Avoid implying endorsement by regulators
• Ensure transparency on costs, returns, and service bundles
Marketing is no longer just a commercial tool; it is a regulated activity closely linked to investor protection and firm reputation.

Product Governance and Distribution Responsibilities
Under MiFID II, product governance is a continuous process, not a one-time compliance obligation.

Firms must ensure that investment products remain suitable and aligned with the needs of their defined target market, supported by ongoing review and monitoring.
Compliance teams play a central role by regularly reporting to management, assessing whether:
• Products are distributed according to the defined target market
• Client feedback and performance data indicate continued suitability
• Manufacturers and distributors exchange clear information about product design and outcomes

Effective product governance safeguards both clients and firms, ensuring transparency, accountability, and long-term trust in financial services.

Business Conduct and Remuneration Practices
MiFID II also reinforces rules around communication with clients, sales practices, and remuneration structures.
CIFs must ensure that all client interactions are professional and transparent. Marketing or sales staff should not make false promises, misrepresent products, or pressure clients into unsuitable investments.
Calls and communications must be recorded and retained for at least five years, with compliance teams reviewing samples daily to ensure adherence to MiFID II standards.
Regarding remuneration, ESMA’s guidelines require that:
• Firms regularly review and document their remuneration policies
• Risk management and internal audit functions are involved in approval
• Compensation structures do not encourage mis-selling or conflicts of interest
These measures reinforce accountability and ensure clients receive fair, unbiased advice.
 
What is the “Learn Marketing Communication & MiFID II Investor Protection in 2025" Course and what does it include?
The Learn Marketing Communication & MiFID II Investor Protection in 2025 course is developed by SALVUS Funds and delivered by their Risk & Compliance Director, Evdokia Pitsillidou. In this course, Evdokia focuses on presenting the key MiFID II obligations governing marketing communication, investor information and product governance, while highlighting the latest supervisory expectations from ESMA and CySEC for 2025.

The syllabus of the  Learn Marketing Communication & MiFID II Investor Protection in 2025  includes:

• Investor Protection under MiFID II
- General Principles
- Information to clients
- Assessment of suitability and appropriateness
- Best execution
- Appointment of Tied Agents
• Product Intervention Measures
- What is a CFD?
- Introduction by ESMA
- Complexity & Transparency of CFDs
- Features & Components of CFDs
-The measures in detail
- Member States’ adherence 
  • Marketing Communication
    - What is marketing communication?
    - Marketing organization and procedures
    - Content of marketing communications
    - Marketing Material Registry
    • Business Development 
    and Remuneration Practices
    - Communication with clients
    - Sales Script  
    a. Practical Example
    b. Is this Investment Advice?
    - Call Monitoring 
    - Remuneration Practices 
    a. Conflicts of Interest


The Learn the PRIIPs Regulation & Key Information Document (KID) in 2025 course offers materials in both PDF slides and online video recordings, allowing for flexible, self-paced learning. Enrolled learners can study anytime and anywhere at their convenience.

After completing the course, participants can assess their understanding of the material through a set of knowledge-based questions.

Additionally, this course contributes to the annual Continuous Professional Development (CPD) requirements for professionals, including those with CySEC Advanced and Basic certifications.
Get in touch
If you have any questions about Evdokia's course or any other questions related to your training requirements, please contact us
we would love to help.
From all of us at IforPE, the Institute for Professional Excellence,
Ancora Imparo